The biggest problem in research right now isn’t a lack of data 👀 Join us TOMORROW June 17 to talk about it

Hey Reader,

I’ve been having a lot of conversations with researchers lately and there’s a theme I keep hearing:

“We’re doing the research. So why does it still feel like nobody is listening?”

And honestly, it’s a challenge facing our industry right now that won’t fix itself.

Because the problem is not that we don’t have enough customer data.

We have more data than ever.

More user interviews

More surveys
More behavioral analytics
More feedback channels
More AI tools that can help us process information faster than ever before

But having access to customer voices and actually creating change from those voices are two very different things.

Somewhere between the research repository, the readout, the roadmap meeting, and the final product decision, insights often lose momentum.

A finding gets acknowledged but not acted on.

A research report gets shared but not revisited.

A customer pain point is understood but deprioritized.

That gap between listening and action is exactly what I’m excited to unpack in an upcoming conversation with HeyMarvin:

Close the Listening Gap: What Modern Research Teams Need Next

📅 Wednesday, June 17
⏰ 1 PM ET / 10 AM PT

I’ll be joined by incredible research leaders Mahad Bullo (Included Health) and Alexis McNutt Unis (OnePay) as we discuss what’s changing in modern research and what it actually takes for insights to have influence inside organizations.

Together, we’ll explore:

🧠 Why research breaks down between insight and decision-making
What prevents valuable customer knowledge from making it into strategy, prioritization, and product decisions?

📊 What high-impact research teams are doing differently
From building stronger relationships with stakeholders to creating systems that make insights easier to find and use.

🤖 How AI is reshaping research workflows
Not just helping us work faster, but changing how we synthesize, share, scale, and preserve institutional knowledge.

📣 The new skills researchers need to strengthen
Because the future of research isn’t only about asking great questions. It’s also about storytelling, influence, business acumen, and helping teams make better decisions.

This is a conversation I think every researcher needs to be part of right now.

Especially in a moment where teams are becoming leaner, expectations are rising, and researchers are being asked to demonstrate not just the quality of their work, but the impact of their work.

If you’ve ever wondered: